How long will my order take?
Please check the notice at the top of our website to see our current dispatch time.
How are orders dispatched?
UK Orders under £100 are sent via Royal Mail Tracked 48.
UK Orders over £100 are sent via Royal Mail Special Delivery.
International Orders are sent via Royal Mail Tracked & Signed, and usually take between 10 – 14 working days. We can not take responsibility for delays going via customs.
Can I upgrade my shipping?
Usually, it is no problem to dispatch orders quicker – please email to discuss details. Heidi@extraspecialtouch.co.uk
Will I receive a proof of my order before it is made?
For standard orders, we do not send out proofs before your item is made.
Please make sure you are happy with your wording when you place your order, as we do not check spellings, grammar etc. You will receive a confirmation email of your order and you can check any personalisation details on there. If you notice any mistakes, let us know as soon as possible so we can amend your details. Sometimes, we may have already made your order as to your details, so they can not be re-made without an extra charge.
For large orders of napkins, with custom design details – we will email you a digital proof, which needs to be approved via email before we make your bulk order.