Delivery & Returns Information

Small orders are usually dispatched within two to three weeks. If you need your item sooner, please contact us to confirm this is possible. During busy times of the year, dispatch times maybe longer. Please see notice on our Home page to check current dispatch times.

For large orders, we will discuss your delivery date when you confirm your order.

PLEASE SEE NOTICE ON OUR HOME PAGE FOR CURRENT DISPATCH TIMES

Orders are delivered via Royal Mail. Either Recorded Delivery, Special Delivery or Parcelforce 24, depending on size of your parcel.

PLEASE SEE NOTICE ON HOME PAGE FOR UP TO DATE DELIVERY TIMES

Delivery Costs

UK Delivery

For orders up to the value of  £25.00 – postage cost is £3.50

For order value £25.00 to £55.00 – postage cost is £6.00

For orders over the value of £55.00 – postage cost is £10.00

Large orders under 2kg are £10.00

Large orders from 2kg – 10kg are £20.00

EU Delivery

Delivery Costs to EU – via Royal Mail Tracked and Signed

For orders up to the value of  £25.00 – Postage cost £10

For orders from £25 – £55 – Postage cost £20

For orders £55 – £100 – Postage cost £30

For orders more than £100 – please contact us for a quote for delivery.

For all other countries – please contact us for a quote before placing your order.

Returns

Personalised, bespoke or items made to your own requirements are non-refundable, unless faulty.  Please notify us within seven days of delivery of any  problems. We will the refund or replace your item.

We hope it never happens, but if you are unhappy with non- personalised, bespoke or made to order items, please contact us as soon as possible to organise the return and refund of  your order. You will need to cover postage charges to return your order and then we will give a full refund. You need to contact us within 28 days of receiving your order.